Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
Publisher : Routledge; 5th edition (November 1, 1999)
Language : English
Paperback : 142 pages
ISBN-10 : 1578200466
ISBN-13 : 978-1578200467
Item Weight : 7 ounces
Dimensions : 9.02 x 5.98 x 0.31 inches
$32.55
Price: $32.55
(as of Mar 16, 2024 11:08:36 UTC – Details)
Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
Publisher : Routledge; 5th edition (November 1, 1999)
Language : English
Paperback : 142 pages
ISBN-10 : 1578200466
ISBN-13 : 978-1578200467
Item Weight : 7 ounces
Dimensions : 9.02 x 5.98 x 0.31 inches
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